1. Overview

This Refund Policy explains the circumstances under which BM BİLİSİM LTD. ("we", "us", or "our") may provide refunds for prompthance services. By using our Service, you agree to this policy.

2. Credit-Based Service

prompthance operates on a credit-based system where:

• Each image analysis consumes 1 credit
• Credits are purchased through subscription plans
• Credits are digital goods that are consumed upon use
• Free credits are provided to new users

3. Refund Eligibility

Refunds are ONLY available in the following specific circumstance:

4. No Refunds Policy

Refunds will NOT be provided in the following circumstances:

• Credits have been successfully added to your account
• Credits have been used for image analysis
• Dissatisfaction with generated prompts or AI results
• Unused credits remaining in your account
• Change of mind after purchase
• Account suspension or termination due to policy violations
• Technical issues with uploaded images
• Service downtime or temporary unavailability
• Subscription cancellation (unused credits will remain until expiry)

5. Refund Request Process

If you believe you are eligible for a refund under Section 3, please:

1. Contact our support team within 48 hours of the payment
2. Provide your account email and transaction details
3. Explain the technical issue you experienced
4. Allow up to 5-10 business days for investigation

6. Processing Timeline

If a refund is approved:

• Processing time: 5-10 business days
• Refunds will be issued to the original payment method
• Stripe processing fees are non-refundable
• Bank processing times may vary

7. Subscription Cancellations

You may cancel your subscription at any time through your account settings or customer portal. Upon cancellation:

• No refund will be provided for the current billing period
• You will retain access to your credits until they expire
• Recurring billing will stop for future periods
• Your account will remain active with existing credits

8. Free Credits

Free credits provided to new users or through promotions:

• Have no monetary value
• Cannot be refunded
• May expire according to terms
• Are not transferable

9. Disputes and Chargebacks

If you initiate a chargeback or dispute with your bank or card issuer:

• Your account may be suspended pending resolution
• We will provide transaction evidence to payment processors
• Please contact us directly before initiating disputes

10. Service Credits

In cases of significant service disruption, we may, at our sole discretion, provide service credits as compensation. These credits:

• Are not guaranteed
• Are provided as a goodwill gesture
• Cannot be exchanged for monetary refunds
• Are subject to the same terms as purchased credits

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website and will take effect immediately for new purchases.

12. Contact Information

For refund requests or questions about this policy, please contact us at: